Terms Of Business

TERMS OF BUSINESS

Valid from November 2014

Gleeson Curtin Limited t/a Gleeson Financial Planning

These Terms of Business set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.

Contact Details

Legal Name: Gleeson Curtin Limited

Trading Name: Gleeson Financial Planning

Address:1 Upper Market Street, Ennis, Co. Clare

Tel No. & Fax No.: 065 6849666, 065 6849660 Email address: info@gleeson.ie

Authorisation with the Central Bank of Ireland

Gleeson Curtin Limited t/a Gleeson Financial Planning is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005 and as a Multi Agency Intermediary under the Investment Intermediaries Act, 1995. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.

This firm is also authorised as a Credit Intermediary by the National Consumer Agency in respect of arranging premium finance on insurance related products, reference A003639/13. This can be verified on www.nca.ie.

Codes of Conduct

The firm is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie

Gleeson Curtin Ltd. acts as an Independent Broker which means that:

a) the principal regulated activities of the firm are provided on the basis of a fair analysis of the market; and

b) you have the option to pay in full for our services by means of a fee.

Our Services

Our principal business is to provide advice and arrange transactions on behalf of clients in relation to all classes of non-life insurance –motor and household insurance, commercial insurance, entertainment and construction insurance, placement of high risk liability and high risk material damage insurance, professional indemnity insurance, medical malpractice, libel and slander, product recall, latent defects, equestrian liability, health insurance. We also provide life and pensions and investment services.

We do not have any ‘tied’ relationships with any institution that would compromise our ability to offer you independent advice and choice.

We will conduct our business with integrity, skill and care, always acting in our client’s best interests.

The firm is a member of the Irish Brokers Association (IBA), the Life Insurance Association (LIA) and Brokers Federation of Ireland (BFI).

Personal Lines Insurance and Commercial Lines Insurance

The firm provides advice on personal lines insurance on a fair analysis basis (providing services on the basis of a sufficiently large number of contracts and product producers available on the market to enable the firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs).

Health Insurance

The firm provides health insurance advice on a limited analysis (providing services on the basis of a limited number of contracts and product producers available on the market).

We provide advice on the following product provider:

· Aviva Health Insurance Ireland Limited

Investments & Life & Pensions

The firm offers advice in relation to life assurance products (term cover, whole of life cover, income replacement, serious illness, pensions, savings, and investments) and to transmit orders on clients behalf to any of the insurance undertakings or product producers from whom the Company hold letters of appointment. In all cases the company offers a fair analysis of the market and does not favour one provider over another. There are insurance undertakings and products from which the Company does not hold letters of appointment and do not represent. Clients are entitled to communicate with such entities at their own discretion.

We provide advice on the following product providers:

New Ireland Assurance Company plc., Zurich Life Assurance plc, BCP Asset Management Limited, Wealth Options Limited, Irish Life Assurance plc, Caledonian Life, Friends First

Remuneration Policy

Gleeson Curtin Ltd Ltd. is remunerated by commission and may, in certain circumstances, charge an arrangement, management, review or service fee. Such fees/charges will be shown separately on our invoices. Commission is deemed fully earned when a product is placed with a Product Producer and any return of premium will be credited to clients net of commission and charges. Where applicable fees are charged on a time spent/disbursement basis and will be agreed at point of sale at a rate of €150 per hour. In determining the hourly rate any additional factors such as urgency, complexity and specialist skills will be taken into account and the standard rate will be amended accordingly. It is possible to pay for advice in full by way of fee and business will be affected without commission being charged. Where an override commission is received, this will be disclosed to you in general terms.

Arrangement fees in respect of private motor, commercial motor and all home insurance products are charged up to a maximum arrangement fee of €100, commercial business and employers/public liability up to a maximum of 15% of the premium, subject to a minimum of €100. Mid Term Alterations/Duplicate Docs up to €45/€25.

A charge of 2% may be charged for laser/credit card payments.

3rd Party charges

The following providers may levy a charge as part of a transaction. Whilst we cannot confirm the amount of the charge at this point, we will notify you as soon as we have ascertained it and prior to the completion of any contract of insurance:

Willis Risk Services (Ireland) Limited, O’Brien Finlay Insurance Associated Limited, Frost Insurances Limited, Hooper Dolan Insurances Limited, Thomond Underwriting Limited, Alan B Kidd & Co Limited. O Driscoll O Neill

General Insurance Business:

The firm is remunerated by commission from insurers on completion of business. Details of this remuneration are available on request.

Receipts

We shall issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the ‘Investment Intermediaries Act, 1995’. These are issued with your protection in mind and should be stored safely.

Default or Remedies

Gleeson Curtin Limited will, if necessary, exercise its legal right to receive any payments due to it from clients for business services provided by it and to be reimbursed for any value obtained by this firm for clients arising from payments by this firm on behalf of clients who subsequently default in any payment due to this firm.

Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.

Conflict of Interest

It is our stated policy to avoid any conflict of interest when providing a service to our clients. Where an unavoidable conflict of interest arises

Gleeson Curtin Limited will make you immediately aware of the situation and seek your written confirmation to proceed. At all times Gleeson Curtin Limited endeavours to act to the best advantage of its customers in recommending the most suitable solution to each individual need.

Complaints Policy

It is the stated policy of the company to deal with complaints in an expedient and professional manner. Any complaint should be addressed to Michael Gleeson, Gleeson Curtin Limited, 1 Upper Market Street, Ennis, Co. Clare.

Any complaint made is recorded and acknowledged to you within 5 working days of the complaint being received. The outcome of any complaint will be communicated also in writing, within 5 days of completed investigations. Should the complaint take time to resolve, Gleeson Curtin Limited will keep you informed on a regular basis, at intervals of not greater than 20 working days. If we have not resolved the complaint within 40 working days, we will inform you of the anticipated timeframe within which we hope to have it resolved and we will also advise you of your right to refer the matter to the Financial Services Ombudsman or the Pension Ombudsman.

A copy of the company’s comprehensive Complaints Policy is available on request.

Contact details of Financial Services Ombudsman as follows:

3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

Lo call 1890 88 20 90, telephone 01 662 0899, fax 01 662 0890

Email: enquiries@financialombudsman.ie

Contact details of Pensions Ombudsman as follows:

36 Upper Mount Street, Dublin 2

Telephone 01 647 1650, fax 01 676 9577 Email: info@pensionsombudsman.ie

Duty to Disclose Information

It is important that you ensure that all information provided on proposal forms, claims forms, statement of facts and any other documentation relevant to your contract of insurance is complete and accurate. Convictions, physical disabilities and medical ailments (which may impair your driving) must be disclosed in relation to Motor Insurance. Property insurance, non-standard construction e.g. flat roof must be disclosed, as failure to do so could invalidate your insurance cover and also mean that your claim may not be paid. If you are in doubt as to whether information is relevant or not, please disclose it to us or the insurer.

Failure to disclose any material information to your insurers could invalidate you insurance cover and could mean that all or part of a claim will not be paid.

Optional Insurance Products or Additional Insurance Products

At the inception of a new policy or on a subsequent renewal we may offer you various optional insurance products or services such as legal protection or personal accident. Such optional covers or benefits will be clearly indicated to you as separate product(s) and the cost will be shown separately on our documentation. If you wish to avail of these optional extras covers or benefits please inform us.

Claims

It is essential that we are notified immediately of any claims or circumstances which could give rise to a claim. When you notify us, you must include all material facts concerning the claim. The policy wordings will describe in detail the procedures and conditions in connection with making a claim.

Data Protection and Confidentiality

The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given. It will be necessary for us to disclose confidential information to insurers or other parties where we reasonably consider such information to be material to the risk being covered We would also like to keep you informed of insurance, investment and any other services provided by us or associated companies with which we have a formal business arrangement; which we think may be of interest to you. We would like to contact you by way of letter, email or telephone call. If you do not wish to receive such marketing information please tick the box in the Terms of Business acknowledgement below.

We may receive referrals from such firms and may advise them of any transactions arranged for you.

Client Monies

Gleeson Curtin Limited accept payments in cash, by cheque or debit/credit card in respect of the classes of insurance which we transact and in circumstances permitted under Section 25 F of the Investment Intermediaries Act, 1995 and the Consumer Protection Code. We are not authorised to accept cash or negotiable instruments in any other circumstances. A receipt will be issued in all instances.

Investor Compensation Company Limited (ICCL)

We are members of the Investor Compensation Scheme established under the Investor Compensation Act, 1998. This legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances of compensation to clients of firms covered by the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss which is recognised as being eligible for compensation or Euro 20,000. Further information on the scheme is available from the Financial Regulator.

Irish Brokers Association Compensation Fund Limited

Gleeson Curtin Limited is a member of the IBA Compensation Fund Ltd. Subject to the rules of the scheme the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above detailed ICCL (established by law) has failed to adequately compensate any client of the member

Acknowledgement

I/We confirm that I/We have received a copy of Gleeson Curtin Limited Terms of Business document.

Direct Marketing

I/We confirm I/We have read the paragraphs in relation to Data Protection in the Terms of Business and above and consent to Gleeson Curtin Limited making contact with me by email or letter in relation to product/service and market updates provided by Gleeson Curtin Limited.

If you do not wish to avail of these services, please tick here □

Signed: _____________________________

Print Name: _____________________________

Date: ___________________________

Life.